Legal

Refund Policy

Last updated 7 September 2026

How to ask for a refund

Email support@ironcurtains.net from the address on your account, or contact Paddle directly at paddle.net. Tell us the order and, if something went wrong, roughly what happened. You do not need to write an essay.

Purchases are sold and processed by Paddle.com Market Ltd, our merchant of record. Paddle issues the refund, so the money returns to the card or account you paid with.

Your statutory right to cancel

As a consumer in the UK or the EEA you normally have 14 days to cancel a digital purchase for any reason. Because a subscription gives you access immediately, you agree at checkout that delivery begins at once, which ends that statutory right once you have started using the service.

We do not hide behind that. Within 14 days of your first payment we will refund you in full on request, whether or not you have used the service, provided the account is not suspended for cheating or abuse.

Subscriptions

• You can cancel at any time. Cancelling stops the next payment; it does not end the period you have already paid for, and you keep access until that period runs out.
• We do not automatically refund part-used periods. If you are cancelling because the service was broken or unavailable for a meaningful part of the period, say so and we will refund it.
• If we change the price of your plan we will tell you before it takes effect, and you can cancel before being charged the new amount.

Cosmetic items and Fire Bulbs

One-off cosmetic purchases — profile frames and badges — are delivered to your account immediately and are refundable within 14 days as above. After that we will still refund anything that did not appear on your account or did not work.

Fire Bulbs are an in-platform balance. They are not money, cannot be transferred between accounts, and cannot be converted back into money. Refunding a purchase reverses the ledger entry that created it, so a refund removes the bulbs it granted.

When we refund without being asked twice

• You were charged more than once for the same thing.
• You were charged after cancelling.
• You paid for something that was unavailable for a significant part of your billing period.
• Someone used your payment method without permission — tell us and we will refund it and secure the account.

When we may decline

We may refuse a refund where an account is banned for cheating or for abusing other players, or where refunds are being requested in a repeating pattern that amounts to taking the service for free. We will tell you the reason rather than ignore you.

How long it takes

We aim to answer within 2 business days. Once approved, Paddle processes the refund immediately; your bank usually shows it within 5 to 10 business days, which is outside our control.

The game itself

Iron Curtain does not sell games and never has. You must already own the game you are playing. Nothing here affects any refund right you have with whoever sold you that game.

Contact

support@ironcurtains.net · +1 775-380-0974 · 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States